Privacy Policy
Refund & Returns Policy
We want you to be completely happy with your purchase. Under the Australian Consumer Law (ACL), you are entitled to a refund, replacement, or repair if your item:
-is faulty or defective
-is not as described,
-does not do what it supposed to do.
We do not provide refunds for change of mind purchases.
How to request a return:
1. Contact us at info@shopfinity.com.au within 14 days of receiving order.
2. Provide your order number, proof of purchase, and details of the issue.
3. We will provide instructions for returning the product (where applicable).
Please note: Shipping times vary as products are supplied directly from our partners. We will always do out best to ensure your order arrives in a reasonable timeframe.
Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance
with the Privacy Act 1988 (Cth).
What information we collect:
- Name, email, shipping and billing addresses, phone number
- Payment information (processed securely through third-party providers such as PayPal/Stripe)
- Website usage data (cookies, analytics)
How we use your information:
- To process and deliver your orders
- To provide customer support
- To send updates or promotional offers (only if you have opted in)
Sharing your information:
We do not sell or rent your personal information. We may share it only with:
- trusted suppliers/shipping partners for order fulfilment
- payment processors (Stripe, Paypal, Afterpay, Apple Pay).
- where required by law
You may request access to, or correction of, your personal data by contacting us at info@shopfinity.com.au.
Terms & Conditions
By using this website and purchasing our products, you agree to the following terms:
1. General
- This website is operated by SHOPFINITY STORE, ABN 69951516083, located in Victoria, Australia.
- By purchasing from our store, you acknowledge that we act as a retailer, even though products
may be shipped directly from suppliers.
2. Orders & Payments
- All prices are listed in AUD unless otherwise stated.- Payments are processed securely via [(Stripe, Paypal, Afterpay, Apple Pay).
3. Shipping & Delivery
- Shipping times vary depending on the supplier’s location. Estimated delivery times will be
provided at checkout.
- We are not responsible for delays caused by customs, postal services, or unforeseen
circumstances, but we will support you in resolving issues.
4. Returns & Refunds
- Covered under our Refunds & Returns Policy and the Australian Consumer Law.
5. Liability
- We make every effort to ensure product descriptions are accurate. However, slight variations in
product design/packaging may occur.
- We are not liable for misuse of products or damages caused during improper use.
6. Contact
For any questions, contact us at:
Email: info@shopfinity.com.au
Phone: