Privacy Policy
Refund & Returns Policy
We want you to be completely happy with your purchase. Under the Australian Consumer Law (ACL), you are entitled to a refund, replacement, or repair if your item:
-is faulty or defective
-is not as described,
-does not do what it supposed to do.
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We do not provide refunds for change of mind purchases.
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How to request a return:
1. Contact us at info@shopfinity.com.au within 14 days of receiving order.
2. Provide your order number, proof of purchase, and details of the issue.
3. We will provide instructions for returning the product (where applicable).
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Please note: Shipping times vary as products are supplied directly from our partners. We will always do out best to ensure your order arrives in a reasonable timeframe.
Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance
with the Privacy Act 1988 (Cth).
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What information we collect:
- Name, email, shipping and billing addresses, phone number
- Payment information (processed securely through third-party providers such as PayPal/Stripe)
- Website usage data (cookies, analytics)
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How we use your information:
- To process and deliver your orders
- To provide customer support
- To send updates or promotional offers (only if you have opted in)
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Sharing your information:
We do not sell or rent your personal information. We may share it only with:
- trusted suppliers/shipping partners for order fulfilment
- payment processors (Stripe, Paypal, Afterpay, Apple Pay).
- where required by law
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You may request access to, or correction of, your personal data by contacting us at info@shopfinity.com.au.
Terms & Conditions
By using this website and purchasing our products, you agree to the following terms:
1. General
- This website is operated by SHOPFINITY STORE, ABN 69951516083, located in Victoria, Australia.
- By purchasing from our store, you acknowledge that we act as a retailer, even though products
may be shipped directly from suppliers.
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2. Orders & Payments
- All prices are listed in AUD unless otherwise stated.- Payments are processed securely via [(Stripe, Paypal, Afterpay, Apple Pay).
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3. Shipping & Delivery
- Shipping times vary depending on the supplier’s location. Estimated delivery times will be
provided at checkout.
- We are not responsible for delays caused by customs, postal services, or unforeseen
circumstances, but we will support you in resolving issues.
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4. Returns & Refunds
- Covered under our Refunds & Returns Policy and the Australian Consumer Law.
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5. Liability
- We make every effort to ensure product descriptions are accurate. However, slight variations in
product design/packaging may occur.
- We are not liable for misuse of products or damages caused during improper use.
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6. Contact
For any questions, contact us at:
Email: info@shopfinity.com.au
Phone: